SWEPCO's Response to COVID-19

SWEPCO is committed to the health and safety of our customers, communities and employees. We’re closely monitoring the COVID-19 pandemic and are working with state and local leaders to protect the public, our business partners and our team during this time of unprecedented disruption in our daily lives. While the days ahead may look different than what we’re all used to, the SWEPCO team has comprehensive plans in place to respond to the unexpected. We’re prepared and will continue providing our customers safe and secure electricity service.

Contact SWEPCO for Payment Assistance Plans

We understand customers are concerned about their families, businesses and communities due to the impacts of COVID-19.

If you are struggling to pay your electric bill, it’s important to reach out to our SWEPCO team now to find a solution. Taking action now can help keep balances and bills manageable, and your electric service connected.

We’re ready to work with you, with flexible options including extended payment agreements. Even if you did not qualify for payment arrangements in the past, you may qualify now. Please contact us:

Payment Assistance

Get an extension

One Time Payment Extension

One-time Payment Extension gives you a little more time to make your bill payment.
Request an agreement

Extended Payment Agreements

Payment Agreements let you request a monthly plan to pay off your balance in full.
Learn More

Neighbor to Neighbor

A year-round emergency relief fund available to SWEPCO customers who qualify for assistance.

Business Assistance

We're here to help you renew and restart. Our business experts are ready to explain the essentials like payment assistance plans and applying for the relief programs that fit your needs. Find a list of federal assistance programs or call our Business Solutions Center at 1-888-776-1368.

Help is also available for your business through state economic development commissions.

Service Disconnections:

SWEPCO temporarily suspended service disconnections for non-payment for all customers in March. For residential customers, disconnections are resuming in Texas in mid-September and remain suspended in Louisiana and Arkansas. For non-residential customers, disconnections have resumed in Texas and Louisiana and remain suspended in Arkansas.

Disconnections would only occur after multiple notices and the opportunity to bring accounts current. We urge customers to contact us and make every effort to keep their accounts current during the period when disconnections are suspended.

Arkansas Commission Temporarily Suspends Disconnection of Utility Services

Notice: The Arkansas Public Service Commission (APSC) has issued an order temporarily suspending the disconnection of electricity, gas and water services for nonpayment. The order does not eliminate the requirement that utility customers continue to pay utility bills during this temporary suspension. Customers will ultimately be responsible for utility services accrued during this suspension. View the full text of the order.

Serving You Safely

At SWEPCO, our No. 1 priority is safety. Our team is monitoring guidance from the CDC and taking careful precautions to keep our workforce safe. Employees whose job functions allow them to work from home have been asked to do so. Our line crews and other critical employees who interact with the public and are critical to keeping power flowing are being instructed on how to perform their work and minimize exposure to the virus. The safety of our team and yours is important to everyone at SWEPCO.

Have Questions? We’re Here.

We continue to monitor the situation and will update customers accordingly. In the meantime, we're ready to answer your questions and address concerns at 1-888-216-3523 and through Facebook and Twitter. Stay safe out there.