Thank you for your patience.
We’re in your neighborhood! Find your External Affairs manager in the map below.
Report an outage or a safety hazard:
888-218-3919
Customer Service assistance or information:
888-216-3523
mdcorbin@aep.com
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 888-216-3523.
System Maintenance Many online functions that require login will be unavailable from 1:00 AM - 7:00 AM ET on Sunday, 5/17.
If you have an urgent issue, please call our Customer Operations Center at 888-216-3523.