Louisiana Public Service Commissioners have approved SWEPCO’s request to refund customers, correcting a mistake in the 2023 Formula Rate Plan. SWEPCO’s Louisiana customers will see the refund as a credit applied to their bills beginning in July.  

“We asked the commission to review the error as soon as possible so SWEPCO customers could start receiving benefits this summer,” said SWEPCO Vice President of Regulatory and Finance, Tom Brice, Jr. “We appreciate the Commission’s thoughtful and timely approval.” 

SWEPCO discovered the error while preparing a new Formula Rate Plan filing this year. The error overstated a revenue line item by $23 million in the 2023 Formula Rate Plan and only impacts Louisiana customers.

Louisiana customers will see a credit on their July, August, and September bills. The line item will appear as rate refund rider, and their total refund amount will depend on how much electricity they use and other guidelines set forth by the Commission. 

SWEPCO customers looking for additional bill help can use an online tool that offers options for every budget. Get bill help.