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SWEPCO increasingly hears about customers who have been approached by someone claiming to be a SWEPCO partner and asking if they'd be interested in solar panels for their home.

Read The Advocate’s Investigative Report

Listen to KEEL’s interview to hear more about the recent issue

“It’s important for our customers to know SWEPCO does not sell solar panels and is not partnered with any companies that do,” said SWEPCO’s Vice President of External Affairs, William Bradford, Jr.

Solar panels can be an option for customers looking to reduce their environmental footprint and potentially the amount they pay for electric service.

“There are many factors that determine if that will make financial sense for a customer,” explained Jeff Thigpen, Manager, Alternative Energy Resources. “That’s an important reason why SWEPCO encourages customers to ask questions and be informed before making any commitments, especially ones that could include hidden costs.”

If installed correctly, solar systems will produce some electrical energy. Whether this self-produced energy saves the homeowner money or not is highly dependent on the amount the customer will be paying for the system. It is important to remember this payment will be in addition to the customer’s SWEPCO bill, which will not be eliminated completely

Interested in learning more about how solar panels work with the electric grid? Visit SWEPCO.com/Solar.  Use a solar calculator to determine your ROI

“We believe that before a consumer makes any investment, they should take time to research the product, the costs, the company selling the system, and any long-term commitments to have the facts necessary to make the choice that’s best for them and their family,” urged Paul Pratt, SWEPCO Director of Customer Services & Marketing.

A few things to note:

• SWEPCO is not in partnership with ANY solar installation company, nor does SWEPCO endorse one over another.
• SWEPCO does not send anyone door to door to sell any product, including solar.
• If the customer account for electricity is active, customers will continue to receive a bill from SWEPCO. SWEPCO will also continue to have a meter at the customer’s property.
• It’s simply not true that purchasing a solar system will entirely eliminate an electricity bill.
• Solar systems without battery back-up will not provide power during a grid power outage or at night.

Protect yourself from fraud & scams. Learn more: https://www.swepco.com/account/bills/fraud-scams

Are you a possible victim?

State Attorneys General in Louisiana, Texas and Arkansas encourage those who believe they purchased a product on fraud or deception to call their state’s Attorney General.

IN LOUISIANA:
Louisiana Attorney General's Office  AG's hotline is 1-800-351-4889 or file a complaint online.

IN TEXAS:
 Texas Attorney General's Office  hotline is 1-800-621-0508 or file a complaint online.

IN ARKANSAS:
 Arkansas Attorney General's Office can be reached at (501) 682-2007 or file a complaint online.