6/8/2020

SWEPCO COVID-19 Update #7

SWEPCO COVID-19 UPDATE #7
6/8/2020

http://www.SWEPCO.com/coronavirus

 

FINANCIAL HARDSHIP AND PAYMENT OPTIONS

We understand that many customers are experiencing financial hardship during the pandemic. Although disconnection of service for nonpayment has been suspended temporarily, we urge customers to make every effort to keep their accounts current.

SWEPCO has flexible payment options, including extended payment agreements and no processing fees for credit/debit card payments.

Please contact us so we can work with you to find a payment option that meets your needs.

  • Customer Solutions Center – 1-888-216-3523

  • Facebook.com/SWEPCO or @SWEPCOnews on Twitter

  • SWEPCO.com/Assist

Business Assistance - We have a team dedicated to helping small business customers apply for federal relief programs and make payment arrangements. Business customers can reach a solutions specialist at 1-888-710-4237 and learn more at AEP.com/SmallBusinessAssistance.

Scams Alert – SWEPCO customers, especially senior citizens, low-income residents and small businesses, may see more scam attempts during the pandemic. If you suspect a scam, you can always call us at the number on your SWEPCO bill to confirm your account’s activity, or visit SWEPCO.com/StopScams.

Save Energy and Money – With families spending more time at home, saving energy and money can help. Visit SWEPCO.com/Save for no-cost and low-cost energy-saving tips and other energy efficiency resources.

OPERATIONS AND SAFETY

SWEPCO understands the critical need for reliable electric service and we are committed to the health and safety of our customers, communities and employees. We have been following our emergency response plans for the pandemic and don’t anticipate COVID-19 will disrupt our ability to provide electric service for our customers.

We have taken significant steps to keep our employees safe and healthy. Our line workers and other employees critical to maintaining service are working in smaller teams, adjusting work schedules, practicing physical distancing, wearing facial coverings when physical distancing is not possible, monitoring themselves for symptoms and taking other prevention measures recommended by the Centers for Disease Control and Prevention (CDC). All employees who can are working from home to help minimize contact for all employees and prevent the spread of the virus.

Help utility crews stay safe and healthy while working to maintain the electric system and restore your power during outages. Please keep at least six feet of physical distance between yourself and SWEPCO field personnel as we all play a crucial role in preventing the spread of coronavirus.