Damage To Home Or Business

When To Call An Electrician

  • Your circuit breaker or fusebox is damaged
  • You have wiring damage inside your home
  • You see standing water near wires or appliances. Stay away from the water!

You have overhead service, and

  • The weatherhead (the point at which SWEPCO’s line from the pole attaches to your home or business) is damaged, or,
  • There is damage to the vertical pipe (conduit) that encloses the SWEPCO line between the weatherhead and the meter.

Why Call An Electrician

When the power goes out, your problem may be with the building's electrical system especially if only part of the electricity is out in the building. Be sure to check and reset your circuit breaker or fuses.

When SWEPCO Is Responsible For Repair

  • There are downed poles and wires.
  • The electric meter is damaged.
  • The wires that go from the transformer to the weatherhead are damaged.

For more information, refer to Damage to Customer-Owner Electrical Facilities (PDF)

Other Types of Damage to Your Home

SWEPCO is not legally responsible for damages caused by natural occurrences like storms or normal equipment failures. However, your homeowner’s or renter’s insurance may cover these losses. We recommend checking with your insurance agent.

If you believe SWEPCO caused a loss that you should be compensated for, please file a claim.

Report an Outage

We continually monitor all inquiries we receive on this site.

  • Safety Hazard Conditions
    Call our Customer Operations Center at 888-218-3919.

    Safety Hazard Condition

    A safety hazard is a condition that poses an immediate risk to the public, and can include:

    • Downed wires that may be sparking or near water
    • Downed poles
    • Trees that have fallen on power lines

    Never go near or touch a power line.

    Letting SWEPCO know about safety hazards helps prevent phone lines from becoming overloaded and helps us prioritize work.

Download PDF

What To Do When the Lights Go Out


The weatherhead is attached atop the metal conduit (pipe) or cable that rises from the meter box and typically continues above the roofs edge to provide safe clearance. The weatherhead, service entrance cable, riser pipe and meter box, together, comprise the "electric service entrance".


Meter And Meter Box

An electric meter is a device that measures (in kilowatt-hours) the amount of electricity a home or business uses.

A meter box is the protective housing for the electric meter. It contains a socket into which the electric meter is plugged.


Meter Box

  • Columbus Southern Power customer bills begin with "10"
  • Ohio Power customer bills begin with "07"
  • Wheeling Power customer bills begin with "06"