What You Need to Know 

• The National Weather Service confirmed at least four tornadoes hit Benton County in Arkansas early Sunday morning. NWS surveys and reports are ongoing. Our hearts are with all the NWA residents, their families and restoration teams as recovery efforts continue. 
• SWEPCO crews quickly mobilized in support of our Northwest Arkansas customers. Following initial assessments from the extreme storm, which reportedly clocked 80 - 95 mph winds, crews identified more than 500 unique repair locations. Work is underway to replace approximately 400 utility poles; approximately 75 transformers; more than 8 miles of conductor wire. Assessments are ongoing. ?
• Already, crews have restored power to nearly 8,000 customers. Crews continue to restore power to remaining customers whose property can receive power. SWEPCO estimates 95 percent of all customers who can receive power should be restored by 10 p.m., Friday, if weather permits. Additional weather may alter restoration estimates. Most customers currently without service will have power restored before the overall estimate. Restoration may extend further in isolated instances where extensive repairs are needed. 
• To aid in the repairs, SWEPCO mobilized an army of support from across its three-state service territory as well as from its sister utility, Public Service Company of Oklahoma (PSO) and from line and tree crew professionals from other parts of Arkansas, Alabama, Indiana, Louisiana, New Jersey, Oklahoma and Texas. We are grateful for the response, and this expanded crew that now numbers more than 600 responders.
• With continued severe weather forecast across SWEPCO’s service territory, customers are encouraged to stay weather aware. 

Report outages: Report outages: SWEPCO.com/outage 

FREQUENTLY ASKED QUESTIONS 

What should customers do if they see downed lines? 

Don't touch it or anything near it. Even telephone or cable lines can become energized. Keep yourself and others as far away as possible and call 911 or SWEPCO immediately at (888) 218-3919.