At SWEPCO, we believe that outstanding customer service is at the heart of what we do. We take pride in celebrating team members who go above and beyond to make a difference. As part of Engineers Week, we’re shining a spotlight on the remarkable contributions of our engineering team, whose work shapes the future of our services.
Recently, we received outstanding feedback about three of our engineers: Hayden Merritt, a distribution customer design engineer in Fayetteville, Arkansas; Christian Dickey, a senior technician in Fayetteville; and Cody Batten, a distribution design manager. Their dedication to customers reflects SWEPCO’s vision of improving lives with reliable, affordable power, and we couldn’t be prouder.
Shanda Hunter, SWEPCO’s new director of state government affairs for Arkansas, shared that several legislative stakeholders praised the ease of working with SWEPCO, thanks to the exceptional service provided by Merritt, Dickey, and Batten.
“While I was in Little Rock, Hayden, Christian, and Cody were called out by name for their outstanding service,” Hunter said. “The commitment to service and professionalism displayed by our engineering staff is making a significant difference. Their ability to navigate challenges and provide solutions has strengthened our reputation as a reliable partner.” This positive feedback has been instrumental in helping Hunter establish relationships in Little Rock, Arkansas.
Their collaborative approach not only enhances the quality of service but also aligns with SWEPCO’s high standards.
“Thank you for taking care of our customers and exceeding their expectations,” said SWEPCO President and COO Brett Mattison. “Each of you has impressed our customers and created a better business environment and reputation for all of SWEPCO.”
(L to R): Hayden Merritt, a distribution customer design engineer in Fayetteville, Arkansas; Christian Dickey, a senior technician in Fayetteville; and Cody Batten, a distribution design manager.
- Hayden Merritt: Hayden is known for tackling challenges with professionalism and a friendly demeanor. One notable project involved delivering power to a new property entirely through underground lines. Hayden’s technical expertise and customer-first approach turned a challenging situation into a success, exemplifying SWEPCO’s commitment to an industry-leading customer experience.
- Christian Dickey: Christian’s proactive communication and technical skills ensure customers feel valued and heard. By addressing concerns quickly and providing solutions, he directly supports SWEPCO’s job goals and reinforces our reputation as an easy company to do business with.
- Cody Batten: As Hayden and Christian’s manager, Cody fosters a team environment focused on exceptional customer service. His leadership promotes a safe, secure workplace where employees are engaged, trained, and developed. Cody’s commitment to his team enhances the quality of service and upholds SWEPCO’s high standards, while his work with stakeholders ensures balanced regulatory outcomes and reinforces SWEPCO’s role as an industry leader.
The hard work of Hayden, Christian, and Cody strengthens SWEPCO’s relationships with key stakeholders and reminds us that exceptional service is about more than meeting needs – it’s about building lasting connections.
This Engineers Week, we celebrate their contributions and honor all engineers who play a vital role in powering our customers.
Keep up the great work, team!